Shipping Policy

Knotted Gold
7326 Stockton Blvd, Sacramento, CA 95823, United States
Email: mismoonbnie@outlook.com
Last updated: October 11, 2026

At Knotted Gold, we aim to ship your order quickly and safely. We are pleased to offer free shipping on your first order for eligible customers.

1. First Order Free Shipping

Free standard shipping on your first order with discount code FIRSTSHIP. U.S. addresses only. One use per customer. Applies to standard shipping rates up to $8.

2. Order Processing Time

Orders are usually processed within 1–3 business days (Monday–Friday, excluding holidays).

Made-to-order, custom, or personalized items may require additional processing time. You will receive an order confirmation and tracking information once your order ships.

3. Shipping Methods and Delivery Estimates

Free first-order shipping uses our standard shipping method.

• Estimated delivery: 3–7 business days after processing.

• Delivery times are estimates and are not guaranteed.

• Expedited shipping may be available at checkout at your own cost.

• Delays may occur due to carriers, weather, holidays, customs, or events beyond our control.

4. Shipping Destinations

We currently ship to addresses within the United States. We do not ship internationally at this time unless otherwise stated at checkout. If you have questions about shipping to your location, please contact us at mismoonbnie@outlook.com.

5. Order Tracking

Once your order ships, we will send tracking information to the email address you provided. Please allow 24–48 hours for tracking updates to appear. If you do not receive tracking within 5 business days after ordering, contact us.

6. Incorrect or Incomplete Address

You are responsible for providing a complete and accurate shipping address. If a package is returned to us because of an incorrect or incomplete address, we may charge a reshipping fee before sending it again. If you need to change your address, contact us immediately. We cannot guarantee address changes after an order has been placed.

7. Lost, Stolen, or Damaged Packages

If tracking shows your package was delivered but you did not receive it, please contact the carrier and us as soon as possible. We are not responsible for lost or stolen packages after delivery confirmation, but we will help you investigate.

If your item arrives damaged, contact us within 7 days of delivery at mismoonbnie@outlook.com with your order number and photos. We will arrange a replacement or refund according to our Return and Refund Policy.

8. Taxes and Duties

Applicable sales tax will be charged where required by law. For U.S. orders, no customs duties apply. If international shipping becomes available, the customer is responsible for any customs duties, taxes, or import fees.

9. Returns and Refunds

Shipping and returns are governed by our Return and Refund Policy. We offer a 30-day free return policy on eligible items. Free first-order shipping does not change your return eligibility. If you return an eligible item, refunds are issued according to our Return and Refund Policy. Original shipping charges, if any, are non-refundable unless required by law.

10. Contact Us

If you have questions about shipping, contact us:

Knotted Gold
7326 Stockton Blvd, Sacramento, CA 95823, United States
Email: mismoonbnie@outlook.com